Failure reason codes
If our banking partners are unable to process a payment method or payment request, they return a failedReason
code and a failedReasonMessage
to indicate the cause of the failure.
The table below lists each failure code, along with a description, the final status of the payment method or payment request, and whether or not the request should be retried.
failedReason code | failedReasonMessage description | Payment Method Status | Payment Request Status | Retry |
---|---|---|---|---|
01 | Cuenta inexistente | failed | failed | Not recommended |
02 | Cuenta bloqueada | failed | failed | Possible |
03 | Cuenta cancelada | failed | failed | Not recommended |
04 | Cuenta con insuficiencia de fondos | N/A | failed | Possible |
05 | Cuenta en otra divisa | failed | failed | Not recommended |
06 / 6 | Cuenta no pertenece al banco receptor | failed | failed | Not recommended |
07 / 7 | Transacci贸n duplicada | failed | failed | Possible |
08 | Por orden del cliente: Orden de no pagar a ese Emisor | failed | failed | Possible |
08 | Baja por oficina | failed | failed | Possible |
09 | Por orden del cliente: Importe mayor al autorizado | failed | failed | Possible |
10 | Por orden del cliente: Cancelaci贸n del servicio | failed | failed | Possible |
10 | Domiciliaci贸n dada de baja | failed | failed | Possible |
11 | Cliente no tiene autorizado el servicio | failed | failed | Possible |
11 | Domiciliaci贸n dada de baja | failed | failed | Possible |
12 | Vencimiento de la Orden de Pago en Ventanilla | failed | failed | Possible |
13 | Cliente desconoce el cargo | failed | chargeback | Possible |
19 | Tipo de cuenta no admite domiciliaciones | failed | failed | Not recommended |
20 | Indomiciliado | failed | failed | Possible |
22 | Domiciliaci贸n ya existe (Respuesta de afiliacion) | failed | failed | Possible |
23 | Baja por oficina | failed | failed | Possible |
24 | No se proceso CARGO/ABONO a empresa | failed | failed | Possible |
25 | Todas las domiciliaciones de la cuenta fueron dadas de baja | failed | failed | Possible |
26 | Domiciliaci贸n dada de baja | failed | failed | Possible |
27 | El importe actual supera al importe original o viceversa | failed | failed | Possible |
28 | Banco no v谩lido o no participante | failed | failed | Not recommended |
29 | Banco no v谩lido o no participante | failed | failed | Not recommended |
30 | Domiciliaci贸n no realizada | failed | failed | Possible |
31 | Entidad no v谩lida | failed | failed | Not recommended |
32 | Error no especifico de red interbancaria | failed | failed | Possible |
33 | Monto cobrado excede limite configurado | failed | failed | Possible |
36 | Domiciliaci贸n no realizada por error general | failed | failed | Possible |
46 | Cuenta del receptor inv谩lida | failed | failed | Possible |
88 | Cuenta bloqueada | failed | failed | Possible |
91 | Error no especifico de red interbancaria | failed | failed | Possible |
99 | Verificaci贸n de cuentas | failed | failed | Possible |
BACKOFFICE | No hubo respuesta de red bancaria | N/A | failed | Possible |
CANCELED | Payment method canceled | failed | failed | Possible |
santander_validation_error | D100 CUENTA CARGO | failed | failed | Not recommended |
MANUAL | Set to failed from backoffice | N/A | failed | Possible |
insufficient_funds | Fondos insuficientes en entidad ACH | N/A | failed | Possible |