Failure reason codes

In the case that a payment method or payment request cannot be processed, our banking partners respond with a failedReason code and failedReasonMessage, indicating the cause of the failure.

In the table below, we list the codes, descriptions, final status of the payment method or payment request, along with indications if you should retry the request.

failedReason code	failedReasonMessage description	Payment Method Status	Payment Request Status	Retry
01	Cuenta inexistente	failed	failed	Not recommended
02	Cuenta bloqueada	failed	failed	Possible
03	Cuenta cancelada	failed	failed	Not recommended
04	Cuenta con insuficiencia de fondos	N/A	failed	Possible
05	Cuenta en otra divisa	failed	failed	Not recommended
06 / 6	Cuenta no pertenece al banco receptor	failed	failed	Not recommended
07 / 7	Transacción duplicada	failed	failed	Possible
08	Por orden del cliente: Orden de no pagar a ese Emisor	failed	failed	Possible
08	Baja por oficina	failed	failed	Possible
09	Por orden del cliente: Importe mayor al autorizado	failed	failed	Possible
10	Por orden del cliente: Cancelación del servicio	failed	failed	Possible
10	Domiciliación dada de baja	failed	failed	Possible
11	Cliente no tiene autorizado el servicio	failed	failed	Possible
11	Domiciliación dada de baja	failed	failed	Possible
12	Vencimiento de la Orden de Pago en Ventanilla	failed	failed	Possible
13	Cliente desconoce el cargo	failed	chargeback	Possible
19	Tipo de cuenta no admite domiciliaciones	failed	failed	Not recommended
20	Indomiciliado	failed	failed	Possible
22	Domiciliación ya existe (Respuesta de afiliacion)	failed	failed	Possible
23	Baja por oficina	failed	failed	Possible
24	No se proceso CARGO/ABONO a empresa	failed	failed	Possible
25	Todas las domiciliaciones de la cuenta fueron dadas de baja	failed	failed	Possible
26	Domiciliación dada de baja	failed	failed	Possible
27	El importe actual supera al importe original o viceversa	failed	failed	Possible
28	Banco no válido o no participante	failed	failed	Not recommended
29	Banco no válido o no participante	failed	failed	Not recommended
30	Domiciliación no realizada	failed	failed	Possible
31	Entidad no válida	failed	failed	Not recommended
32	Error no especifico de red interbancaria	failed	failed	Possible
33	Monto cobrado excede limite configurado	failed	failed	Possible
36	Domiciliación no realizada por error general	failed	failed	Possible
46	Cuenta del receptor inválida	failed	failed	Possible
88	Cuenta bloqueada	failed	failed	Possible
91	Error no especifico de red interbancaria	failed	failed	Possible
99	Verificación de cuentas	failed	failed	Possible
BACKOFFICE	No hubo respuesta de red bancaria	N/A	failed	Possible
CANCELED	Payment method canceled	failed	failed	Possible
santander_validation_error	D100 CUENTA CARGO	failed	failed	Not recommended
MANUAL	Set to failed from backoffice	N/A	failed	Possible
insufficient_funds	Fondos insuficientes en entidad ACH	N/A	failed	Possible

Failure reason codes

Was this helpful?